FAQ's
What areas do you cover?
We are based in the West Midlands (Birmingham) but cover all over the UK & Ireland and soon set to expand to Europe (we love a good road trip!)
We are equipped to carry heavier vehicles, such as a Citroen Relay van across long distances due to our trailer & 4x4 combination, which sets us apart from regular recovery trucks which cannot.
Do you offer discounts to loyal customers?
Yes, we reward loyalty! Re-occurring customers will receive discounted rates as well as traders we partner with that require vehicle pickups on a regular basis. Bonus points for recommending us to a friend!
How quick can you get to me?
We aim to get to you in 30 minutes or less for local drops however timing may vary depending on traffic and British weather of course! We will always provide a estimated time of arrival (ETA) regardless of the job and update our customers swiftly with any delays.
What information do I have to provide for a quote?
For our recoveries, we will ask for the gross weight of the vehicle & if it is a non runner. For our airport transfers - how many passengers & suitcases and the requested time of airport arrival so we can plan your trip accordingly!
What is the booking & payment process?
Simply request your free quote on our homepage or call/email us directly on any of our contact options below. We aim to reply immediately with our quote. Once the discussed quote is accepted by the customer we will confirm the booking through a follow up email/text and provide an ETA. Customers can pay cash or bank transfer upon job completion (credit card option coming soon) and will be sent an invoice receipt if required.
Are you negotiable with quotes?
Our quotes are always fair but competitive however negotiation is welcome! Just keep in mind - the cheapest option is not always the best, nor is the most expensive but a balance will ensure quality of service!
Can you collect cars from auctions e.g Copart?
Yes! We have our own Copart account & update our customers on collection of auction vehicles with photographic POD's via text message for that extra reassurance.
Why should I choose Evawright?
As our business is small and family-owned, we pride ourselves on tailored comfort & exceptional customer service as well as punctuality, reliability & competitive quoting. That little bit of luxury and extra care taken on our journey makes Evawright the go-to for local (and not-so-local) transportation needs.